How Do I know the status of My Order

You can view your order status from our website to using the option "Your Account", however our Customer Service executives will be in touch with you regarding the status of your order until the order gets dispatched.

Do I pay any shipping charges?
For International shipping you can view the table below (With country name and shipping charges applicable)

How do I track my order?
You can track your order by using your Order number or the Way Bill number. To track your order go to www.aramexindia.com

When my Credit card will be billed against the order

Please be assured your credit card will be billed only once we dispatched the order.

How Can I return the Books

Books once dispatched can not be returned back until you gets wrong book or damaged books.
The complaint for replacement against the wrong or damaged books can be sent within 15 days of order delivery, after this period the same will not be applicable.

How can I cancel an order

You can always cancel an order before shipment against the order. In case of cancellation you can send us a mail subjected Cancellation with order no. at services@prakashbooks.com . Once dispatched order will not be cancel.

About International title the above is not applicable, you can only cancel the order for International title before confirmation against the order. We will not be able to cancel the order for these titles once we process the order. (since these titles are being procured against specific orders only).

How can I get the Refund against the cancelled order

We will not be charging for you against the titles we are unable to service the order. However in case of payment mode Cheque/DD.

The amount against the cancelled title either will be refund to you or that will be credited in your account (As per your advice only) with us as a credit balance, which will gets adjusted automatically with your any future purchase with us.

For International Customers

Note: You may be subject to import duties and taxes on certain items, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Additionally, when ordering from prakashbooks.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.